If I can give one star I would horrible customer service. I came all the way to this store due to me hearing about a wider selection of clothing. I wish I can put no stars. This shopping experience was one of the worst experiences I have ever encountered with. I will definitely be reaching out to customer service and upper management. I'm so glad I was able to be the 1st to review this store.
If I can give no star it would be better. This store has no variety but I still shop there for somethings but what I really don't like about this store at this store in the mall is you have the people that work there and there friends hanging out and not helping customers and to top it off if i never so how rasict people in a department store can be till now. I saw several white people come in and get totally ignored and every one else get help and just in case I'm a Hispanic women so all in all I'm not for that and I think I'll stick to shopping at the to store in Bay plaza
Went shopping today for a dress. And was pleasently surprised to not only find a dress but the ladies working there were very helpful. Not only reassuring me that the dressed looked good on me but i could also over hear them encouraging other women on how they looked too. And i wasnt just a sales tactic to just sell the product. The ladies were engaging in conversation with the customers and really creating a positive vibe in the store. Not over bearing. But not ignoring the customer either.
I travelled to this location from about an hour way in CT...the woman working was super friendly and helpful, I had gone to return something and it was significantly over the normal timeframe for typical returns AND was purchased using a third party (PayPal) so typically you'd be denied even store credit but this woman went above and beyond to accommodate me and even helped me pick out other items as an exchange essentially. Excellent customer service, will definitely continue shopping here!!
Torrid is a US Shoe Store based in West Nyack, New York. Torrid is located at 1000 Palisades Center Dr, Spc F212, West Nyack, NY 10994, USA.
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