I have to tell you, I've read these other reviews and can't imagine this is the same store. I have been to this location twice to make purchases for loved ones and have found the service and the staff to always be amazing. This weekend I went in to buy two specific items this and called ahead of time to make sure they had them before making the 45 minute trip. I spoke to Debbie who happens to be the Assistant Manager and she advised me that both items were in stock and that she would put them aside since I was on my way. This happened to be an hour before they were closing at 7pm and of course I hit traffic, was delayed and stressed about not making it on time. I called back and spoke to Debbie who put me at ease by immediately telling me not top worry she would wait. I got there at 7pm on the button when all the other stores were closing there doors and not only was everyone of the staff smiling and pleasant, several came up and offered me water while I was waiting for a few moments to be helped while debbie was with someone. Debbie pulled the items right out, put them in the ipad to check out and then notified me that i could basically get another item at a huge discount if I purchased and reached a specific dollar amount. I told her i felt bad keeping her there after they had closed, but she said don't worry take your time and pick out something else you want. I picked out a perfect charm for that special somebody and when she checked me out it was almost like getting the item for free! After I paid, she took some more time to explain some other promotions to me that would be available for future purposes. I cant begin to rant about how easy and pleasant my experiences have been with this location and the staff and I will continue to be a customer. Thanks Pandora!
Bought a bracelet with the charms. They were very helpful and I was done in about 15 minutes. The perfect gift.
Waited over an hour to get a necklace after being told it was only a ten minute wait. Staff was rude and unprofessional.
I have been calling the store for the past 5 hrs in search of a charm for my sister's birthday..i visited 2 locations, and they were sold out , so before making the trip from westchester to Nyack, i wanted to make sure the store has it... for over 5 hrs and more than 30 calls, no one answered....then at 7pm some one answered, i asked, she said yes they had it, and by then i wouldn't have made it there till the following day, so i asked to hold it, and i was basically told to hold on, that she was dealing with a customer, and for 20 mins, no one came on the phone...i tried calling back several times, and still no one answered me.... lets hope its not sold out, but at this point, i don't even feel like spending any money with this company...this is absolutely not right...... i am only rating this with one star, otherwise i wouldn't have been able to write my post..
I attempted to buy several charms for my significant other braclet. Since it's the holiday season, the store was packed. I waited patiently and has several store employee pass me without mentioning to me that there was a wait list to be several. After overhearing that there was one, I politely ask to be put on it. The store employee look at me, said sure, with the clipboard in her hands ask for someone else's name and walked off.
If you can avoid at least this store, do so.
Pandora is a US Jewelry Store based in West Nyack, New York. Pandora is located at 1000 Palisades Center Dr # H201, West Nyack, NY 10994, USA.
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